Terms and conditions

§ 1
General provisions

1. The “GrowTaller” online store operating at www.growtaller.blog (hereinafter referred to as the Store) is operated by: Enterprise Development Foundation “Twój StartUp”
with its registered office in Warsaw, Żurawia 6/12 Street, loc. 766, 00-503 Warsaw, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Department of the National Court Register under the number KRS: 0000442857, for which NIP (Tax Identification Number): 521-364-12-11; REGON (No. REGON): 146-433-467, and BDO (No. BDO): 000460502, hereinafter referred to as the Foundation.

2. Warehouse, shipment of goods and accepting returns and complaints is carried out by the Organized Part of the Foundation’s enterprise called “Jak Urosnąć” address: Raduńska 19/21, 80-027 Gdańsk, e-mail address: alan@growtaller.blog

3. The Regulations define:
1) principles of using the Store;
2) terms of placing orders for products available in the Store;
3) time and principles of orders’ realization;
4) terms and forms of payment;
5) Customer’s rights to cancel an order and withdraw from the contract;
6) rules for filing and handling complaints;
7) Customer’s rights as a consumer.

4. Store conducts retail sales through the website, using the means of distance communication. Contracts of sale concluded by the Customer with the Store are agreements concluded at a distance, within the meaning of the Act of 30 May 2014 on consumer rights.

5. The Customer is entitled and obliged to use the Store in accordance with its purpose and the rules of social coexistence and morality.

6. Browsing the Store assortment does not require registration and independent placing of orders by the Customer for goods in the Store assortment does not require registration. Using the Store as described above is equivalent to concluding a free-of-charge agreement with the Store for the provision of electronic services. Such an agreement is concluded for the duration of browsing the Store and is terminated when the Customer leaves the Store’s website.

7. Regulations are available to everyone free of charge, in a form that allows it to be obtained, reproduced and recorded, at the address: https://growtaller.blog/terms-and-conditions

8. The client is obliged to read the content of the Rules. Using the Store is possible only after reading and accepting the Terms and Conditions.

9. Customer may only be a natural person with full legal capacity.

§ 2
Technical requirements necessary to use the Store

It is possible to use the Store provided that the Customer uses a computer system that meets the following technical requirements:

1) access to the Internet,
2) Internet connection with a capacity of at least 512 kB/s,
3) installed one of the following web browsers (PC or MacOS versions):

a) Chrome version 70 or later;
b) Mozilla Firefox 68 or later;
(c) Microsoft Edge version 44 or later
(d) Opera from version 65 or later;
(e) Safari version 13 or later;
4) One of the following web browsers (mobile versions) installed:
(a) Opera version 54 or later;
b) Chrome version 78 or later;
(c) Mozilla Firefox 68 or later;
5) display supporting resolution not less than 1024×768;
6) cookies enabled in the browser;
7) enable JavaScritpt (JS) in your browser.
8) having an email address.

§ 3
Conditions and order execution time

1. The information contained in the Service, including in particular advertisements, announcements and price lists, do not constitute an offer within the meaning of Article 66 of the Act of 23 April 1964 Civil Code. However, the information contained on the Website constitutes an invitation to conclude an agreement, as described in Article 71 of the Act of 23 April 1964 – Civil Code.

2. The Customer places an order by indicating the goods in which he is interested, by using the command “ORDER NOW” located on the Site of the goods, and then indicate in the shopping cart the method of delivery and payment and order confirmation.

3. Submission and confirmation of an order entails an obligation on the part of the Customer to pay the price of the goods and delivery costs.

4. The Shopping Cart offers the Customer the ability to:
1) add and remove goods and their quantities;
2) indicate the e-mail address to which the goods are to be delivered and data necessary to issue an invoice;
3) choose the method of payment.

5. In case of a reasonable suspicion that the customer has provided false data, the store has the right to withdraw from the contract, notifying the customer.

6. Shipping of purchased goods is carried out within 2 working days, subject to paragraph. 17 of this paragraph, calculated from:
1) the day of placing an order (if COD payment method is selected), or
2) the moment of confirming payment on the Store’s bank account (if you choose one of the other forms of payment).

7. Purchased goods are sent electronically to the e-mail address provided by the customer when placing an order.

8. Electronic orders can be placed 24 (in words: twenty-four) hours 7 (in words: seven) days a week. Orders placed on Saturdays, Sundays, or public holidays, will be processed only on the next business day.

9. Shop reserves the right to temporarily suspend operations, including in particular to make maintenance, development or modernization work.

10. If the customer chooses a method of payment in the form of entities mediating in the transaction (Przelewy24 service), non-payment within 5 (say: five) days from the date of order, results in cancellation of the contract. In this situation, the customer can re-submit the order. Implementation of orders paid by bank transfer or credit card begins upon receipt of payment for the goods.

11. If it is possible to fulfill only part of the order, the store may offer the customer:

1) cancellation of the entire order (if the Customer chooses this option, the Store will be released from the obligation to carry out the order);
2) cancellation of the part of the order in which processing is not possible within the prescribed period (if this option is chosen by the Customer, the order will be partially fulfilled, but the Store will be released from its obligation to carry out the rest of the order);
3) the implementation of a replacement service, which will be agreed with the customer. The order on the basis of the replacement service, after approval by the Customer, will be treated as final;
4) splitting the order and setting a new date of completion for that part of the order, which implementation is not possible within the original deadline (if you choose this option by the Customer sending the goods forming the order will be made in several separate shipments, and the Customer will incur additional costs associated with splitting the order into several shipments).

12. If the store does not have the ordered goods or is unable to fulfill the customer’s order for other reasons, the store will inform the customer by sending information to an email address provided during registration within 7 (say: seven) days from the date of the contract.

13. If the payment for the contract, which could not be fulfilled in whole or in part, was made in advance, the store will return to the Customer the amount paid (or the difference) within 14 (fourteen) days from the date of sending the information, on the terms detailed in the paragraph § 9 of the Rules.

14. If the Customer has provided erroneous or inaccurate data, including, in particular, an incorrect or inaccurate address, the store will not be liable for non-delivery or delay in delivery of the contract, to the fullest extent permitted by law.

15. Shop may include on the website Store, presenting the goods, the number of working days, ie. days of the week from Monday to Friday,
excluding public holidays, within which the shipment of the ordered goods will be sent. This information is an approximate time counted from the moment of accepting the order until the moment of sending the ordered goods to the Client in the way chosen by the Client. Delivery time is given taking into account the time of completion of all goods ordered.

16. Shop serves customers in Europe.

§ 4
Prices and cost of delivery

1.First Prices are given next to the products offered by the Store are gross prices, which means that they include the tax on goods and services (VAT). Prices are given in the Polish currency.

2. The price listed next to the product includes the cost of delivery.

3. Shop reserves the right to change prices of goods in the store, the introduction of new goods for sale, carry out and cancel promotions, or make changes in accordance with the provisions of the Civil Code and other laws, but such changes do not affect the rights of persons who have entered into a contract of sale of goods offered by the store before the above. changes, or the rights of persons entitled to use the promotion, in accordance with its rules and during its duration.

4. The store offers the following delivery methods:

1) Shipping to e-mail address.

 

§ 5
Methods of payment

1. The Customer may make payment in one of the following ways:

1) on-line using Przelewy24;
2) by bank transfer to the Store’s bank account.

2. Przelewy24 is an online system for electronic payments, offered by PayPro SA with its registered office in Poznan, ul. Kanclerska 15, 60-327, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Poznan – Nowe Miasto and Wilda in Poznan, VIII Commercial Department of the National Court Register under KRS number 0000347935, NIP: 779-236-98-87, REGON: 301345068, with a share capital of 4,500,000.00 PLN (in words: four million five hundred thousand zlotys 00/100), fully paid up, being a payment service provider within the meaning of the Act of August 19, 2011. on payment services. The use of Przelewy24 is conditional on the acceptance of the rules of Przelewy24. 3.

3. The funds are returned in the same way in which the payment was made by the customer, unless the customer has expressly agreed to another way of return, which does not involve any costs for him.

§ 6
Consumer’s right of withdrawal

1. The provisions of this paragraph apply only to the Customer who is a consumer.

2. The consumer shall be considered a natural person making a legal transaction with the trader not directly related to its business or professional activities.

3. Customer has the right to withdraw from the contract without giving any reason and incurring costs. The contract, from which the customer has withdrawn, is considered as not concluded.

4. To withdraw from the contract by the Customer is sufficient to make a statement of withdrawal and sending to the Store within 14 (say: fourteen) days from the date of delivery of the goods to the Customer, and if the goods are delivered in parts, from the date of delivery of the last part.

5. To keep the deadline for withdrawal from the contract is sufficient:

1) sending a written statement to the address of the Store, or
2) sending a scan of a signed statement to the Store’s e-mail address alan@growtaller.blog

6. Shop immediately send to the Customer, on a durable medium, confirmation of receipt of a statement of withdrawal, made electronically, as referred to in paragraph. 4 point 2) of this paragraph.

7. In the case referred to in paragraph 1, the Customer is obliged to remove the purchased goods from the durable medium (in particular computer disk, smartphone memory, tablet, flash drive) immediately, but no later than within 14 (say: fourteen) days from the date of withdrawal. To meet the deadline it is sufficient to delete the file (goods) before its expiry. The cost of returning the goods shall be borne by the Customer.

8. In the case referred to in paragraph. 2. store is obliged to transfer to the Customer paid the amount paid for the goods covered by the return, within a maximum of 14 (say: fourteen) days from the date of will of withdrawal.

9. Shop will refund the payment using the same method used by the customer, unless the customer agreed with the store a different way of return that does not involve any costs to him.

10. Shop will also correct previously provided to the Customer proof of purchase (corrective VAT invoice or corrective specification).

11. If the customer sent a statement of withdrawal before you receive confirmation of the contract, the order is canceled.

12. The Customer shall be liable for any diminution in the value of the goods resulting from their use beyond that necessary to determine the nature, characteristics and properties of the goods.

13. The right of withdrawal is not entitled to the Customer in relation to the contracts that are indicated in Article. 38 of the Act on Consumer Rights, that is, contracts:

1) for the provision of services, if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the performance, that after the performance by the entrepreneur will lose the right to withdraw from the contract;
2) in which the price or remuneration depends on fluctuations in the financial market which the trader does not control and which may occur before the end of the deadline for withdrawal;
3) in which the subject of performance is a thing not prefabricated, produced to consumer specifications or serving to meet his individual needs;
4) in which the subject of the performance is a fast deteriorating item or item with a short shelf life;
5) in which the subject matter of the performance is an item supplied in a sealed package that cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery
6) in which the subject matter of the performance are things that after delivery, due to their nature, are inseparably connected with other things;
7) in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, and the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the trader has no control;
8) in which the consumer has explicitly requested the trader to come to him for the purpose of carrying out urgent repairs or maintenance; if the trader provides services in addition to those requested by the consumer or supplies items other than replacement parts necessarily used in carrying out repairs or maintenance, the consumer has the right to withdraw from the contract in relation to those additional services or items
9) in which the subject of the supply are sound or visual recordings or computer programs supplied in sealed packaging, if the packaging has been opened after delivery;
10) concerning supply of newspapers, periodicals or magazines, except for subscription agreements;
11) concluded by way of a public auction;
12) for the provision of accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period of service provision
13) for the supply of digital content which is not recorded on a tangible medium, if the performance has begun with the consumer’s express consent before the expiry of the withdrawal period and after the trader has informed him about the loss of the right of withdrawal.

§ 7
Complaints

1. First Shop agrees that the offered goods are free from physical defects and legal defects.

2. The Customer has the right to make a complaint about non-compliance of goods with the contract.

3. Complaint on this account, the Customer shall submit a complaint in writing or by e-mail within 2 (in words: two) years from the date of delivery of goods to the address for correspondence or e-mail, as indicated in § 11 of the Complaint.

4. The complaint may include one of the demands:

1) lowering the price;
2) remove the defect;
3) exchange the goods for goods free from defects;
4) a statement of withdrawal from the contract.

5. Shop may request to complete the complaint by sending to the address indicated in the call to complete the complaint, a copy or scan of proof of purchase (eg VAT invoice or specifications).

6. The complaint will be considered within 14 (in words: fourteen) days from the date of its submission, or, if it was necessary to complete the complaint, from the date of supplementing the complaint.

7. If the Service Provider does not respond to the complaint within the period specified in paragraph. 6 of this paragraph, it is assumed that the complaint was accepted.

8. Shop will inform the customer of the outcome of the complaint on paper or durable media, in the same way as the manner of filing a complaint by the customer.

9. If the complaint is justified, the store immediately informs the customer and makes depending on the request: to reduce the price or send a full-value product to the customer, and in the absence of such an option, returns the amount due to the customer by postal order to the address indicated or by bank transfer to a bank account. Store issues to the Customer the appropriate correction of the proof of purchase (corrective VAT invoice or corrective specification).

10. The use of a particular method of out-of-court dispute resolution is possible only with the mutual consent of the Customer and the Store. Detailed procedures for out-of-court settlement of disputes between the Customer and the Store, are available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl, the websites of the Provincial Inspectorates of Trade Inspection and district (city) consumer advocates.

11. In so far as not covered by the Rules of Procedure, to determine the rights and obligations of the Customer and the Shop in the event of a defect in the goods shall be applicable provisions of the Civil Code, including in particular warranty provisions.

12. In the case of sales that are not consumer sales, liability under warranty is excluded.

13. The goods offered by the store may be covered by a manufacturer’s warranty. Benefit from the warranty is subject to the rules set out in the warranty. Store does not give its own warranty on the offered goods.

 

§ 8
Cookies”

1. The Shop does not automatically collect any information except that contained in cookies.

2. Cookies (so-called “cookies”) are computer data, small pieces of information sent by the website and stored on the Customer’s end device (computer, laptop, smartphone) necessary for the proper functioning of the website or the functionality the Customer wants to use. These files contain various information necessary for the proper functioning of the website, usually the name of the website, their personalization and login information.

3. The Store uses cookies to adapt the content of the Store’s websites to the Customer’s preferences and to optimize the use of the websites. They make it possible to recognise the Customer’s device and display a website adjusted to his or her individual preferences, as well as to create statistics which help to understand how the Store is used by the Customer and thus to improve the structure and content of the Store.

4. The Store divides stored cookies by the length of time for which they are placed on the Customer’s terminal equipment and distinguishes:

1) Temporary cookies (session cookies) – used only during the current session of the Customer and deleted after its closure.
2) Persistent cookies – are not deleted after the current session is closed and are stored on the Client’s computer for a specified period of time or without expiry date depending on individual settings of the website owner.

5. The Customer can at any time delete the cookies located on his computer. Store informs that deleting, disabling or limiting may affect the proper functioning of the Store or some of its components.

6. Store also distinguishes cookies as follows:

1) Functional – enabling proper use of the Store,
2) Safety – to enable safe use of the Store’s functionalities,
3) Authenticating – makes it possible to maintain the so-called customer login session,
4) Advertising – to display personalized advertising,
5) Configuration – allows you to configure the settings of features and services of the Store.

7. Detailed information about the possibility and methods of using cookies are available in software settings (web browser)

8. Cookies placed on the Store’s Customer’s terminal device can also be used by advertisers and partners cooperating with the Store’s operator.

§ 9
Return of amounts paid by the Customer

1. Store will refund, within 14 (say: fourteen) calendar days, using the same means of payment as those used by the Customer to pay, in the case of:

1) cancellation of the order or part of the order (in which case the relevant part of the price is refundable) paid in advance before its execution;
2) return of goods (withdrawal from the contract) from an order, which was delivered via e-mail;
3) recognition of the complaint and the impossibility of repairing the damaged goods or replacing them with new ones;
4) recognition of the right to request a reduction in the price of the goods.

2. The store will refund the money to the Customer’s bank account (including the one linked to the Customer’s credit or payment card) or by postal order (the Customer bears the cost of the transfer) if the order was paid for:

1) in advance by bank transfer or credit card.

§ 10
Newsletter

1. The Customer may agree to receive commercial information, including commercial information by e-mail, by selecting the appropriate option in the registration form or via the website. In the case of such consent, the Customer will receive the Store’s newsletter at the e-mail address provided by the Customer.

2. The Customer may unsubscribe from the Newsletter at any time on their own, by submitting a request to the data administrator or by clicking on the deactivation link included in each Newsletter message.

§ 11
Store contact information

Customer can contact the Store:

1) by phone, at number: 500400706
2) via e-mail, at address: alan@growtaller.blog
3) in writing, to the address: Raduńska 19/21 street, 80-027 Gdańsk;

 

§ 12
Final provisions

1. The Store informs that the use of services provided electronically is associated with hazards arising from the public nature of the Internet, including in particular the possibility of obtaining or modifying transmitted customer data by unauthorized third parties. In order to minimize this risk, the Customer should take appropriate security measures, including

In order to minimize the above risk, the Client should use appropriate security measures, including in particular the use of anti-virus software, have up-to-date versions of web browsers and operating systems and not use open access points.

2. To the fullest extent permissible by law, the Store is not responsible for blocking by email server administrators sending messages to the email address specified by the Customer and for deleting and blocking email by software installed on the computer used by the Customer.

3. Store is not responsible for the equipment and infrastructure used by the Customer, including the malfunction of public telecommunication networks, resulting in, for example, lack of or interference with access to the Store.

4. Shop to the fullest extent permitted by law is not responsible for disruptions, including interruption, in operation caused by force majeure, an unauthorized act of a third party or the incompatibility of the Store with the technical infrastructure of the Customer.

5. Store informs that the display of visualization of goods in the customer’s computer system is dependent on a number of factors, including the type of matrix, aspect ratio, resolution, the method of its backlighting, the technologies used and the efficiency of the control electronics and settings. Discrepancies between the visualization available in the Customer’s data communications system and the actual appearance of the goods, cannot be the basis for a complaint.

6. Store informs that all trademarks (logos, logotypes, brand names, etc.), graphics or images posted on the Store’s website are protected by law and are used by the Store for informational purposes only.

7. All the names of products offered for sale by the Store are used for identification purposes, and may be protected or reserved under the provisions of the Industrial Property Law Act.

8. The Store draws attention to the fact that the Store’s website contains content protected by intellectual property law, in particular works protected by copyright (content posted in the Store, layout, graphics, photos, etc.). Customers and visitors to the Store undertake to respect the intellectual property rights (including copyright and industrial property rights such as those arising from trademark registration) of the Store and third parties. Customer or visitor to the Store bears sole responsibility for failure to comply with the provisions of this section.

9. The Customer may not place in the Store content that is unlawful, inconsistent with applicable law, immoral or violating the welfare of third parties, as well as may not publish links to pornographic, obscene or offensive to the dignity of others.

10. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Store’s computer system, including, in particular, from any interference in the operation of the Store or its technical elements.

11. Unless otherwise stipulated by mandatory provisions of law, disputes relating to agreements concluded on the basis of the Regulations will be resolved by a court with jurisdiction over the Store.

12. About any change to the Rules Store undertakes to inform registered users of the Store by sending an electronic message to the e-mail addresses provided during registration, and the customer on receipt of such information will be able at any time to delete your account. The change to the Regulations does not affect orders confirmed before the changes came into force.

13. In matters not covered by these Terms and Conditions, the applicable provisions of Polish law shall apply, including in particular the following provisions:

1) the Act of 232 April 1964 Civil Code;
2) the Act of 30 May 2014 on consumer rights;
3) the Act of 30 May 2014 on consumer rights.

14. The Regulations are effective as of: 24.01.2021.

Message on out-of-court dispute resolution

In accordance with the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR), the “Twój Startup” Foundation for Enterprise Development based in Warsaw hereby provides an electronic link to the ODR (online dispute resolution) platform: https://webgate.ec.europa.eu/odr. The ODR platform enables out-of-court settlement of disputes between entrepreneurs and consumers. Settlement of disputes by this method is voluntary.

 

TEMPLATE FORM OF WITHDRAWAL FROM THE AGREEMENT

(this form should be completed and returned only if you wish to withdraw from the contract)

………………………………………………

(Name of the person submitting the letter).

………………………………………………

………………………………………………

(address of the person submitting the letter).

 

Fundacja Rozwoju Przedsiębiorczości “Twój StartUp”

Żurawia 6/12 street loc. 766

00-503 Warsaw

Address for delivery:

Raduńska 19/21 street, 80-027 Gdańsk

 

WITHDRAWAL

 

I, the undersigned, hereby waive the following agreement:

1. Date of contract ………………………………………………

2. Subject of the contract ……………………………………………………

 

…………………………………………..

Consumer’s signature

Date: ………………………….

 

 

COMPLAINT TEMPLATE

(this form should be completed and returned only if you wish to submit a complaint)

 

………………………………………………

(Name and surname of the person submitting the letter)

………………………………………………

………………………………………………

(address of the person submitting the letter)

 

Fundacja Rozwoju Przedsiębiorczości “Twój StartUp”

Żurawia 6/12 street loc. 766

00-503 Warsaw

Adress for delivery:

Raduńska 19/21 street, 80-027 Gdańsk

 

Reclamation

 

I, the undersigned, hereby submit a complaint regarding the agreement dated ………………………….……., the subject of which was …………………………………. …………………………………. …………………………………. …………………………………. ………………………………….

Reason for complaint: …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. …………………………………. ………………………………….

(the reason for the complaint must be described in detail)

 

In view of the above *:

  1. I request that the price of the goods be reduced to the amount of …………………………………. ;
  2. I request the removal of defects;
  3. I request for replacement of goods for the defect-free one;
  4. declare that I withdraw from the contract.

 

…………………………………………..

Consumer’s signature

Date: ………………………….

* delete as appropriate.